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About Membership Rewards

  • 1. What is Membership Rewards?

    Membership Rewards is a customer loyalty programme. American Express rewards Cardmembers that regularly use American Express Cards. The more you spend, the more Membership Rewards points you accrue. These points can be redeemed for a wide variety of travel rewards, shopping rewards and entertainment rewards. Points can also be transferred to other loyalty programmes such as airlines (frequent flyer programmes) and hotels (frequent guest programmes).
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  • 2. How do I enrol ?

    If you're not already a Cardmember, click here to find a Card that's best suited for you.

    If you're an existing Cardmember, start enjoying the benefits of Membership Rewards today. To enroll, simply call 0845 604 2638 (fees may apply).
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  • 3. How do I earn points?

    You earn Membership Rewards points for every full pound of eligible spend on your Card. Simply use your American Express Card for your everyday purchases and watch your points add up1. See more on earning points.

    1. Subject to the Terms and Conditions of the Membership Rewards programme.
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  • 4. How do I redeem my points?

    Redeeming is easy.

    If you're enrolled in online services, visit and log in to search and for your reward.

    If you've received a promotion take note of the reward code and visit Log in to ensure you see the offers which you are eligible for, check that the points value is the same as the promotion and proceed with your redemption.

    If you're not enrolled in online services click here to enrol today, or call us on 0845 604 2638 to redeem over the phone.
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  • 5. What can I redeem my points for ?

    Your points will give you access to an exciting range of rewards1. Enjoy shopping rewards from gift cards and vouchers for your everyday purchases to luxurious fashion and beauty. Discover greater travel rewards with access to many of the world’s leading frequent flyer and hotel rewards programmes, no other rewards programme offers such choice of respected frequent traveller transfer partners. There are also numerous financial rewards such as using your points for a credit on your Card2 or using points towards your annual Card fee. Whatever your taste, the perfect reward awaits you.

    1. Subject to the Terms and Conditions of the Membership Rewards programme. All rewards (other than American Express Gift Cards) are provided by the rewards provider and not by us, our affiliates or our subsidiaries.
    2. Points may be redeemed by the Cardmember for a credit on the Primary Card Account. American Express may decline a Points for Credit request where the Card Account or Cardmember’s other accounts with American Express are not in good standing. The redemption of Points for Credit will be administered solely by American Express within 3 business days and cannot be reversed. Redeeming Points for Credit is not available for redemption by Corporate Card accounts and is not redeemable for cash via Credit balance refund.
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  • 6. How do I check my points balance?

    If you are not yet enrolled in online services and would like to view your up-to-date balance and manage your account online, click here to enrol. If you're already enrolled, just log in to see your points balance. For detailed points transactions, go to the My Points at the of the page.

    Alternatively, every month you will receive a Membership Rewards statement which shows the number of points you have accumulated and the points you have redeemed.
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  • 7. When are the points allocated to my Membership Rewards account?

    It takes 24-48 hours after the charge has appeared on your account for your Membership Rewards points balance to update accordingly.
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  • 8. Do Membership Rewards points expire?

    No, unlike many other schemes your Membership Rewards points have no expiration date. But please remember that points are forfeited upon cancellation of your American Express Card and you may face points forfeiture as a result of non payment.
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Have we missed anything?

If you have any questions about the Membership Rewards programme or would like to learn more, please call us on 0845 604 2638